Refund Policy
Effective Date:
At MahaAgri.AI, we strive to deliver transparent and satisfactory digital experiences to all users. This Refund Policy outlines the terms related to payments, cancellations, and refunds for any services or digital products offered through our platform.
Applicable Laws: This policy is governed by the Indian Contract Act, 1872 and applicable consumer protection laws in India.
1. General Policy
All payments made for AI-based services, subscriptions, or digital tools on MahaAgri.AI are final. Refunds will only be considered under exceptional circumstances, such as:
- Duplicate transactions
- Technical errors verified by our team
- Service unavailability due to platform fault
- Incorrect billing amounts
Important: Each refund request is evaluated on a case-by-case basis. Approval is at the sole discretion of MahaAgri.AI.
2. Eligibility for Refund
You may be eligible for a refund if:
- The transaction was accidentally charged more than once
- The user did not receive the promised service due to a system error on our end
- The service purchased was not as described or failed to function
- The request for refund is submitted within 7 days of payment
- The payment was made for a service that was cancelled before delivery
Refund Timeline:
Request Window: Within 7 days of transaction date
Processing Time: 7-10 business days after approval
Mode of Refund: Original payment method
3. Non-Refundable Services
Refunds are not applicable for the following:
- Personalized AI solutions and custom developments
- Data analytics services and reports already delivered
- Consultation fees for expert sessions
- Completed digital deliverables and downloads
- Subscription fees for partially used billing cycles
- Services where terms were violated by the user
- Third-party services or products booked through our platform
No Refund Guarantee: Digital services are consumed at the time of delivery. Once accessed or downloaded, they cannot be refunded.
4. Subscription Cancellations
For recurring subscription services:
- Monthly Subscriptions: Can be cancelled anytime. No refunds for the current billing period.
- Annual Subscriptions: Pro-rated refunds may be considered within 30 days of renewal.
- Free Trials: No charges apply. Cancel before trial ends to avoid billing.
To cancel a subscription, log into your account settings or contact support.
5. Refund Process
To request a refund, please follow these steps:
- 1
Submit Request: Email us at contact@mahaagri.ai with subject line "REFUND REQUEST"
- 2
Provide Details: Include transaction ID, payment date, amount, and reason for refund
- 3
Verification: Our team will verify the request within 3-5 business days
- 4
Approval & Processing: If approved, refund processed within 7-10 business days
Required Information for Refund Request:
- Full name and registered email
- Transaction ID or order number
- Date and amount of payment
- Detailed reason for refund request
- Screenshots (if applicable, for technical issues)
6. Payment Method Credits
Refunds are credited to the original payment method used for the transaction. Processing times vary by payment method:
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Card | 5-7 business days |
| UPI / Net Banking | 3-5 business days |
| Wallet | 2-3 business days |
| Bank Transfer | 7-10 business days |
7. Chargebacks and Disputes
If you believe a charge is incorrect, please contact us first before filing a chargeback. Filing unnecessary chargebacks may result in:
- Immediate account suspension
- Permanent account termination
- Legal action for recovery of costs
- Reporting to credit bureaus
We are committed to resolving all payment disputes amicably and promptly.
8. Cancellation by MahaAgri.AI
We reserve the right to cancel any transaction or subscription at our discretion due to:
- Suspected fraudulent activity
- Violation of our Terms & Conditions
- Technical errors resulting in incorrect pricing
- Unavailability of service
In such cases, full refunds will be issued within 10 business days.
9. Contact for Refund Inquiries
For all refund-related inquiries, please contact our finance team:
Email: contact@mahaagri.ai
Refund-Specific Email: contact@mahaagri.ai
Response Time: Within 48 hours
10. Policy Updates
MahaAgri.AI reserves the right to update this Refund Policy at any time to reflect changes in our business, payment processing, or legal obligations. Material changes will be notified via email or website notice. The revised version will be posted on this page with an updated effective date.
Also review our Terms & Conditions, Privacy Policy, and Cookies Policy.
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All rights reserved.
