Buyer Protection

1. Verify The Seller Properly

• Check the seller phone number, listing quality, and profile consistency.
• Ask for Aadhaar, GST, or business registration where applicable.
• Request recent photos or short videos that show the actual stock.
• Confirm pickup point, loading location, or warehouse address.
• Avoid copied catalog images without verifiable stock proof.

2. Confirm Product Details Before Payment

• Confirm grade, size, moisture level, and quantity in writing.
• Ask for invoice details or a basic written order confirmation.
• Avoid full advance payments without strong verification evidence.
• Prefer milestone payments based on loading, dispatch, or delivery.
• Set clear transport, packing, and handover responsibility.

3. Follow Safe Payment Practices

• Use verified UPI IDs or bank accounts shared by the confirmed seller.
• Never approve collect requests you do not fully understand.
• Cross-check beneficiary name before transfer confirmation.
• Keep screenshots and transaction references for every payment.
• Never share OTP, UPI PIN, card CVV, or net banking credentials.

4. Watch For Fraud Red Flags

• Prices far below market trend without a clear reason.
• Pressure to pay quickly with urgency tactics.
• Refusal to share verifiable identity or live video confirmation.
• Repeated payment account changes during negotiation.
• Requests to continue on suspicious links or unknown QR flows.

5. Documentation And Record Keeping

• Keep written chat confirmations for product details, quantity, and dispatch terms.
• Store invoice copies, payment references, and transport receipts for every order.
• Record date, time, and seller account details used for each payment transfer.
• Maintain these records until the transaction is fully completed and accepted.

6. Delivery, Inspection, And Acceptance

• Inspect goods at pickup or delivery before giving final acceptance.
• Verify quantity, grade, and packaging condition at handover stage.
• Raise discrepancies with the seller immediately and keep evidence in writing.
• Do not assume marketplace liability for logistics delays or product damage in transit.

7. Account And Communication Security

• Use only official MahaAgri.ai channels for negotiation history and listing references.
• Do not share login credentials, OTP, PIN, or account recovery codes with anyone.
• Report suspicious profile behavior quickly to reduce further misuse risk.
• Buyers are responsible for account actions performed using their login credentials.

8. Legal Responsibility Of Buyers

MahaAgri.ai is a platform for discovery and communication only. We do not become a party to private contracts between buyers and sellers.

Services not provided by MahaAgri.ai:

• Refunds or replacements for buyer-seller transactions
• Guaranteed product quality, quantity, or suitability
• Escrow or platform-held payment protection
• Third-party quality inspection or legal representation
• Binding dispute resolution between private parties

Buyers must independently verify identity, product condition, and payment account ownership before transfer.

10. Frequently Asked Legal Questions