Privacy Policy

1. Information We Collect

We may collect the following categories of personal information when you interact with our platform:

• Personal Identification Information: Name, email address, and contact number.
• Business Information: Shop name, business address, and business category (if you register your business).
• Technical Data: Browser type, device information, IP address, and operating system.
• Usage Data: Interaction patterns, page views, and feature usage for service improvement.

2. How We Use Your Information

Your information is used for the following purposes:

• Providing and improving our digital agricultural services
• Personalizing your user experience on the website
• Communicating updates, support, and relevant information
• Ensuring compliance with applicable laws and regulations
• Analyzing platform performance and user behavior

3. Consent and Withdrawal

• By using the platform, you provide explicit consent to data collection and processing as described in this policy.
• You may withdraw consent at any time by emailing contact@mahaagri.ai.
• Withdrawal of consent may result in account deletion and limited access to platform features.

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

• User Consent: For voluntary information submission
• Contractual Necessity: To provide requested services
• Legal Compliance: To fulfill statutory obligations
• Legitimate Interests: For platform security and improvement

5. Data Security

6. Data Sharing

We do not sell, rent, or trade your personal data. Data may be shared only with:

• Trusted service providers who assist in platform operations
• Legal authorities when required by law
• Business partners with your explicit consent

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically for a period of 3 years after last interaction, or as required under applicable law.

8. Data Storage & Transfers

Your data is primarily stored and processed in India on secure servers. We may use trusted third-party service providers (such as hosting or analytics partners) located in jurisdictions with equivalent data protection laws. In such cases, appropriate safeguards including standard contractual clauses are maintained.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If such data is identified, it will be deleted promptly upon discovery.

10. Data Breach Notification

In case of a data breach, we will:

• Take immediate corrective action within 72 hours
• Notify affected users where material risk exists
• Inform relevant authorities as mandated by law
• Document and investigate all security incidents

11. Cookies and Tracking

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can modify your browser settings to disable cookies, though some features may not function properly. For more details, refer to our Cookie Policy.

12. Your Rights

Under applicable law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your personal data
• Restrict processing
• Data portability

To exercise these rights, please contact us at contact@mahaagri.ai

13. External Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of such websites. We encourage users to review their privacy policies before interacting.

14. Policy Updates

This Privacy Policy may be updated periodically to reflect new practices, legal requirements, or technological improvements. Material changes will be notified via email or website notice. The latest version will always be available on this page.

15. Grievance Redressal Mechanism

For questions, concerns, or complaints about this Privacy Policy or data practices, please contact our Grievance Officer: